Company and product
Who operates OneLink and the business needs the product is designed to serve.
About OneLinkPARTNER REVIEW
Know the service.Ask the right questions.
Reviewing OneLink for a potential business relationship? Start with our public service information, then tell us what your organization needs to verify.
A CLEAR REVIEW PROCESS
01
Your organization
Who is conducting the review
02
Your questions
Service scope and requested information
03
The next step
Agree what can be shared and how
START WITH PUBLIC INFORMATION
Understand what each party does.
The public pages explain the product, the service roles and the information shown to customers. They are a useful starting point for a review.
Accounts and responsibilities
How the partner bank, relevant financial institutions and OneLink contribute to the service.
Funds and securityCustomer notices
Service scope, privacy information and the notices provided before applying or transacting.
Service and compliance informationDEFINE WHAT YOU NEED TO VERIFY
Request information around a specific question.
Company and relationship
Which legal entity would be involved, what role it would perform, and what business relationship you are considering.
Service scope and account arrangements
The account provider, proposed customer type, requested payment services and the division of responsibilities.
Information handling and controls
Your questions about customer information, account access, transaction authorization or support procedures.
Commercial and customer terms
Which service terms, fees, disclosures or support arrangements your review needs to examine.
These categories help define a request; they do not promise that every document is available for disclosure. Any non-public information, access restrictions or confidentiality arrangements must be confirmed separately.
How to make a review request.
- 01
Identify the reviewer
Provide your organization, your role and a work contact address so the purpose of the request is clear.
- 02
List the questions
Describe the proposed relationship, requested information and any format or timing requirements.
- 03
Confirm the next step
Discuss the scope, what may be provided and the appropriate way to receive it. Further verification may be needed.
Keep the first message focused.
Do not include passwords, account security codes, identity scans or customer financial data in a general enquiry. A review request does not require them.
GOOD TO KNOW
A few useful answers.
Can I download a due-diligence pack here?
No public due-diligence pack is available on this site. Use the contact form or listed email to identify the information your organization requires.
Does this page confirm a licence, certification or partnership?
No. It describes how to request information. OneLink is a technology and services platform; account and financial services are provided by the relevant institutions. Any specific qualification or relationship must be verified with appropriate evidence.
Is this the place to upload my business account documents?
Account applications follow a separate customer process. Prepare your business information using Getting started, then submit documents only through the application steps provided.
OneLink OneWorld
Tell us what your review needs.
Include your organization, the purpose of the review and the information requested. We can then discuss the appropriate next step.
For a business account application, follow the customer onboarding process. View the steps